Vape Aussie Terms of Service
The Vape Aussie Terms of Service explain the rules and conditions that apply when customers access, browse or use the Vape Aussie website, manage an account, place an order, make a payment, arrange delivery or contact customer support.
This page also provides information about website use, customer responsibilities, product availability, payments, shipping, privacy, account security and applicable Australian consumer rights.
These Terms of Service operate alongside our Terms & Conditions, Privacy Policy, Shipping Policy and other applicable website policies.
Acceptance of These Terms
By accessing or using the Vape Aussie website, you agree to the Vape Aussie Terms of Service and any other policies that apply to the relevant website feature or transaction.
If you do not agree with these terms, you should discontinue use of the website and its services.
Use of Our Website
You may use the Vape Aussie website for lawful personal purposes, including browsing available information, managing your account where available, contacting our support team and using purchasing functionality where you are eligible to do so.
You must not use the website in a way that interferes with its normal operation, security or availability.
Eligibility
You are responsible for ensuring that your use of the website and any service or transaction you attempt to access complies with requirements applicable to you and your location.
Certain products, services or website features may be subject to age, location, payment, regulatory, delivery or other eligibility requirements.
We may restrict access to a service or transaction where reasonably necessary to comply with applicable requirements.
Customer Accounts
Where account functionality is available, you are responsible for providing accurate information and maintaining the confidentiality of your account and login credentials.
You should notify our support team if you believe your account has been accessed or used without authorisation.
We may temporarily restrict account access where reasonably necessary to investigate suspected fraud, misuse or security concerns.
Product Information & Availability
We aim to keep product descriptions, images, pricing and availability information as accurate and up to date as reasonably possible.
Stock availability may change and a product shown on the website may become unavailable before an order is successfully processed.
Product packaging or appearance may occasionally differ from website images where manufacturers update packaging, labelling or other product details.
Orders
Under the Vape Aussie Terms of Service, orders submitted through the website may be subject to stock availability, successful payment, delivery eligibility, fraud prevention and other reasonable verification requirements.
Submission of an order does not necessarily mean the order has been finally accepted or dispatched.
If an order cannot be fulfilled after payment has been received, we will review the circumstances and take appropriate action in accordance with applicable law.
Pricing & Currency
Prices displayed through Vape Aussie are shown in Australian Dollars (AUD) unless expressly stated otherwise.
The applicable product price, shipping charges and eligible discounts will be displayed during checkout before an order is completed.
Pricing and promotional offers may change from time to time. Changes do not generally alter completed transactions, subject to applicable law and correction of genuine errors.
Payment Services
Available payment methods may include PayPal and credit card payments.
The payment options currently available to you will be displayed during checkout.
Payments may be processed by third-party payment providers and may therefore also be subject to the relevant provider's terms, privacy practices and security procedures. Additional checkout information is available on our Vape Aussie Payment Methods page.
Promotions
Vape Aussie may offer promotional pricing, bulk-buy savings or other website offers from time to time.
Promotions may have eligibility requirements relating to products, quantities, availability or promotional periods.
Available promotional information will be displayed on the website or during checkout where applicable.
We may take reasonable steps to prevent fraudulent, unintended or abusive use of promotional offers.
Shipping Services
The Vape Aussie Terms of Service include general information about order fulfilment and shipping services. Orders may be fulfilled through our Australian local warehouse network where applicable. Customers can also visit the Australia Post official website for general delivery and tracking information.
Available delivery options, applicable shipping charges and other relevant information will be displayed during checkout where applicable.
Delivery estimates are not guaranteed unless expressly stated otherwise. Carrier conditions and circumstances outside our reasonable control may affect delivery times. General dispatch, parcel tracking and delivery information can also be reviewed in our Vape Aussie Shipping Policy.
Customer Support
Our customer support team is available to assist with enquiries relating to orders, delivery, website use and product concerns.
To help us review an order-related enquiry, we may ask you to provide your order number and relevant transaction details.
For a product quality concern, we may reasonably request clear photographs or video showing the reported issue so our team can assess the matter.
Australian Consumer Law
Nothing in these Terms of Service is intended to exclude, restrict or modify any consumer guarantee, statutory right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
Where Australian Consumer Law applies, your statutory rights operate in addition to any customer service or replacement arrangements we may offer. General consumer information is available from the Australian Competition and Consumer Commission.
Prohibited Use
You must not use the website or our services to:
- Engage in fraudulent or unlawful activity.
- Attempt to gain unauthorised access to our website, accounts, systems or data.
- Introduce malware, malicious code or other harmful technology.
- Interfere with the normal operation, security or performance of the website.
- Abuse promotions, payment systems, account functions or website features.
- Use automated systems in a way that materially disrupts our website or services.
Intellectual Property
Website designs, graphics, written content and other materials may be owned by, licensed to, or used with permission by Vape Aussie or their respective rights holders.
You must not reproduce, distribute or commercially exploit protected website content without appropriate permission where permission is required.
Third-party brand names, product names and trademarks remain the property of their respective owners.
Third-Party Services
Some website functions may rely on third-party providers, including payment processors, delivery providers, analytics services and technology platforms.
Those services may operate under their own terms and privacy policies. Their availability and functionality may also be outside our direct control.
Website Availability
We aim to maintain reliable access to our website, but continuous or error-free availability cannot be guaranteed.
Website functions may occasionally be interrupted by maintenance, updates, technical issues or third-party service disruptions.
We may modify website features where reasonably necessary to maintain, improve or secure our services.
Privacy
The Vape Aussie Terms of Service should be read together with our applicable privacy practices and Privacy Policy. Personal information collected through the website is handled in accordance with those applicable privacy practices.
This may include information provided during checkout, account registration, customer support enquiries and other website interactions. Further information is available in the Vape Aussie Privacy Policy.
Limitation of Liability
To the maximum extent permitted by applicable law, liability relating to the use of our website or services will be limited where and to the extent that liability may lawfully be limited.
Nothing in these Terms of Service excludes or limits consumer guarantees, statutory rights, remedies or liability where doing so would be unlawful.
Changes to the Vape Aussie Terms of Service
We may update or modify website features, functionality and services from time to time where reasonably necessary.
We may also update these Terms of Service to reflect changes to our website, services, business practices or applicable requirements.
The current version will be published on this page with the latest update date.
Other Website Policies
The Vape Aussie Terms of Service should be read together with other applicable Vape Aussie website policies, including our:
- Terms & Conditions
- Privacy Policy
- Shipping Policy
- Payment Methods information
- Other policies or notices displayed on the website where relevant.
Contact Us
If you have a question about these Terms of Service, your account or use of the Vape Aussie website, please contact our customer support team.
Email: [email protected]. You can also review our Vape Aussie Contact page for customer support information.
Need Assistance?
If you have questions about using our website or need assistance with an order, our support team is here to help.
CONTACT SUPPORT