Terms of Service

Acceptance of These Terms

By accessing or using the Vape Aussie website, you agree to these Terms of Service and any other policies that apply to the relevant website feature or transaction.

If you do not agree with these terms, you should discontinue use of the website and its services.

Use of Our Website

You may use the Vape Aussie website for lawful personal purposes, including browsing available information, managing your account where available, contacting our support team and using purchasing functionality where you are eligible to do so.

You must not use the website in a way that interferes with its normal operation, security or availability.

Eligibility

You are responsible for ensuring that your use of the website and any service or transaction you attempt to access complies with requirements applicable to you and your location.

Certain products, services or website features may be subject to age, location, payment, regulatory, delivery or other eligibility requirements.

We may restrict access to a service or transaction where reasonably necessary to comply with applicable requirements.

Customer Accounts

Where account functionality is available, you are responsible for providing accurate information and maintaining the confidentiality of your account and login credentials.

You should notify our support team if you believe your account has been accessed or used without authorisation.

We may temporarily restrict account access where reasonably necessary to investigate suspected fraud, misuse or security concerns.

Product Information & Availability

We aim to keep product descriptions, images, pricing and availability information as accurate and up to date as reasonably possible.

Stock availability may change and a product shown on the website may become unavailable before an order is successfully processed.

Product packaging or appearance may occasionally differ from website images where manufacturers update packaging, labelling or other product details.

Orders

Orders submitted through the website may be subject to stock availability, successful payment, delivery eligibility, fraud prevention and other reasonable verification requirements.

Submission of an order does not necessarily mean the order has been finally accepted or dispatched.

If an order cannot be fulfilled after payment has been received, we will review the circumstances and take appropriate action in accordance with applicable law.

Pricing & Currency

Prices displayed through Vape Aussie are shown in Australian Dollars (AUD) unless expressly stated otherwise.

The applicable product price, shipping charges and eligible discounts will be displayed during checkout before an order is completed.

Pricing and promotional offers may change from time to time. Changes do not generally alter completed transactions, subject to applicable law and correction of genuine errors.

Payment Services

Available payment methods may include PayPal and credit card payments.

The payment options currently available to you will be displayed during checkout.

Payments may be processed by third-party payment providers and may therefore also be subject to the relevant provider's terms, privacy practices and security procedures.

Promotions

Vape Aussie may offer promotional pricing, bulk-buy savings or other website offers from time to time.

Promotions may have eligibility requirements relating to products, quantities, availability or promotional periods.

Available promotional information will be displayed on the website or during checkout where applicable.

We may take reasonable steps to prevent fraudulent, unintended or abusive use of promotional offers.

Shipping Services

Orders may be fulfilled through our Australian local warehouse network where applicable.

Available delivery options, applicable shipping charges and other relevant information will be displayed during checkout where applicable.

Delivery estimates are not guaranteed unless expressly stated otherwise. Carrier conditions and circumstances outside our reasonable control may affect delivery times.

Customer Support

Our customer support team is available to assist with enquiries relating to orders, delivery, website use and product concerns.

To help us review an order-related enquiry, we may ask you to provide your order number and relevant transaction details.

For a product quality concern, we may reasonably request clear photographs or video showing the reported issue so our team can assess the matter.

Prohibited Use

You must not use the website or our services to:

• Engage in fraudulent or unlawful activity.
• Attempt to gain unauthorised access to our website, accounts, systems or data.
• Introduce malware, malicious code or other harmful technology.
• Interfere with the normal operation, security or performance of the website.
• Abuse promotions, payment systems, account functions or website features.
• Use automated systems in a way that materially disrupts our website or services.

Intellectual Property

Website designs, graphics, written content and other materials may be owned by, licensed to, or used with permission by Vape Aussie or their respective rights holders.

You must not reproduce, distribute or commercially exploit protected website content without appropriate permission where permission is required.

Third-party brand names, product names and trademarks remain the property of their respective owners.

Third-Party Services

Some website functions may rely on third-party providers, including payment processors, delivery providers, analytics services and technology platforms.

Those services may operate under their own terms and privacy policies. Their availability and functionality may also be outside our direct control.

Website Availability

We aim to maintain reliable access to our website, but continuous or error-free availability cannot be guaranteed.

Website functions may occasionally be interrupted by maintenance, updates, technical issues or third-party service disruptions.

We may modify website features where reasonably necessary to maintain, improve or secure our services.

Privacy

Personal information collected through our website is handled in accordance with our applicable privacy practices and Privacy Policy.

This may include information provided during checkout, account registration, customer support enquiries and other website interactions.

Limitation of Liability

To the maximum extent permitted by applicable law, liability relating to the use of our website or services will be limited where and to the extent that liability may lawfully be limited.

Nothing in these Terms of Service excludes or limits consumer guarantees, statutory rights, remedies or liability where doing so would be unlawful.

Changes to Our Services

We may update or modify website features, functionality and services from time to time where reasonably necessary.

We may also update these Terms of Service to reflect changes to our website, services, business practices or applicable requirements.

The current version will be published on this page with the latest update date.

Other Website Policies

These Terms of Service should be read together with other applicable Vape Aussie policies, including our:

• Terms & Conditions
• Privacy Policy
• Shipping Policy
• Payment Methods information
• Other policies or notices displayed on the website where relevant.

Contact Us

If you have a question about these Terms of Service, your account or use of the Vape Aussie website, please contact our customer support team.

Email: [email protected]