Shipping Policy
We aim to make delivery simple and reliable. Orders are fulfilled from our Australian local warehouse network and prepared by our team for delivery to eligible Australian addresses.
Australian Local Dispatch
Orders are fulfilled from our Australian local warehouse network. We do not publish specific warehouse locations on our website.
Depending on product availability and your delivery destination, your order may be fulfilled from the appropriate available location within our local fulfilment network.
Shipping Carrier
We generally use Australia Post for eligible Australian deliveries.
The delivery service used for an order may depend on the destination, parcel requirements, product eligibility, carrier requirements and the shipping option available for that order.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin preparing the order for dispatch.
Processing times may vary depending on order volume, stock availability, weekends, public holidays and other operational circumstances.
Please note that order processing time and carrier delivery time are separate stages of the delivery process.
Delivery Timeframes
Delivery timeframes vary depending on your location, the delivery service used and the carrier network.
Any delivery timeframe displayed or communicated is an estimate only and should not be considered a guaranteed delivery date.
Delays may occasionally occur due to carrier network conditions, peak periods, public holidays, weather, operational disruptions or other circumstances outside our reasonable control.
Tracking Your Order
Where tracking is available, tracking information may be provided after your order has been processed for dispatch.
Please allow some time for the carrier's tracking system to register the first scan or tracking event.
Tracking information may not update at every stage of transit. This does not necessarily mean that your parcel has stopped moving.
Tracking Not Updating?
Carrier tracking can sometimes take time to update. If you are concerned about your delivery, contact us with your order number and our support team can assist.
Shipping Charges
Applicable shipping charges are calculated or displayed during the checkout process before you complete your order.
Shipping costs may vary depending on your order, delivery destination, fulfilment requirements and available shipping service.
From time to time, promotional shipping offers may also be available. Any applicable promotion will be shown on the website or at checkout.
Orders Fulfilled From Multiple Locations
Some orders may contain products fulfilled from different locations within our Australian warehouse network.
Where this occurs, your order may be prepared or dispatched separately and you may receive more than one parcel or tracking reference.
Applicable shipping charges will be displayed during checkout before payment is completed.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your name, street address, suburb, state, postcode and other relevant delivery details before completing checkout.
If you notice an address error after placing your order, contact us as soon as possible. We will try to assist, but changes may not be possible once an order has entered the dispatch process.
Delayed or Missing Deliveries
If your parcel appears to be delayed, please first review the latest tracking information provided by the carrier.
If the parcel remains significantly delayed or you believe it may be missing, contact our support team with your order number and tracking information.
Where appropriate, our team can review the available delivery information and assist with the next steps.
Returned Parcels
A parcel may be returned to sender where delivery cannot be completed, including where an address is incorrect or incomplete, the parcel is not collected, or the carrier is otherwise unable to complete delivery.
If your parcel is returned, please contact our support team so we can review the circumstances and advise you of the available options.
Shipping Restrictions
Delivery is subject to applicable laws, regulations, carrier requirements and shipping restrictions.
We reserve the right not to dispatch an order using a particular delivery service where the product, destination or shipment does not meet the applicable carrier or legal requirements.
Where an order cannot be fulfilled using an available delivery method, our team may contact you regarding the available options.
Contact Us About Delivery
If you need help with an order or delivery, please contact our customer support team at [email protected].
To help us assist you faster, please include your order number and, where available, your tracking number when contacting us.
Need Help With Your Delivery?
Have your order number ready and contact our support team. We'll review the available order and delivery information and help with the next steps.
CONTACT SUPPORT