Terms & Conditions
These Terms & Conditions apply to your use of the Vape Aussie website and, where applicable, orders placed through our online store. Please read these terms carefully before using the website or completing a purchase.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer right or guarantee that cannot lawfully be excluded under applicable Australian law.
About These Terms
These Terms & Conditions govern your use of the Vape Aussie website, including browsing the website, creating an account, contacting our team and placing orders where purchasing functionality is available.
By using this website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.
If you do not agree with these terms, you should not continue to use the website or its purchasing features.
Eligibility & Legal Requirements
You are responsible for ensuring that your use of this website and any transaction you attempt to make complies with the laws and requirements applicable to you and your location.
Certain products, services or website features may be subject to age, location, regulatory, delivery or other eligibility requirements.
We may decline, restrict or cancel access to a transaction where reasonably necessary to comply with applicable laws, regulatory requirements, payment requirements or delivery restrictions.
Product Information
We aim to provide clear and accurate product descriptions, images, availability information and other relevant details on our website.
Product packaging, appearance, specifications or other details may occasionally change without prior notice, including where manufacturers update their products or packaging.
Images are provided for general product representation. Actual product appearance may vary slightly from images displayed on different devices or screens.
Pricing & Currency
Unless otherwise stated, prices displayed on Vape Aussie are shown in Australian Dollars (AUD).
We may update product pricing from time to time. The price displayed during checkout at the time your order is submitted will generally be the price applicable to that transaction, subject to any obvious pricing error or other circumstances permitted by law.
Applicable delivery charges and eligible discounts will be displayed during the checkout process before payment is completed.
Orders
Placing an order through the website does not necessarily mean that the order has been accepted.
Orders may be subject to payment confirmation, stock availability, delivery eligibility, fraud prevention, regulatory requirements and other reasonable verification.
If we are unable to fulfil an order after payment has been received, we will take appropriate steps in accordance with applicable law and the circumstances of the order.
Payments
Available payment methods may include PayPal and credit card payments. The payment options available to you will be displayed during checkout.
Payment processing may be provided by third-party payment service providers. Your transaction may therefore also be subject to the applicable provider's terms, security procedures and privacy practices.
All website checkout transactions are processed in Australian Dollars (AUD).
Promotions & Discounts
From time to time, Vape Aussie may make promotional offers, bulk-buy savings or other discounts available through the website.
Promotions may be subject to specific eligibility requirements, products, quantities, availability or promotional periods.
Unless otherwise stated, promotional offers cannot necessarily be combined with other promotions or discounts.
Current promotional pricing or eligibility will be displayed on the website or during checkout where applicable.
Shipping & Delivery
Orders are fulfilled through our Australian local fulfilment network where applicable.
Shipping charges, available delivery methods and other relevant delivery information will be displayed or calculated during checkout where applicable.
Delivery timeframes are estimates only unless expressly stated otherwise. Carrier delays, public holidays, operational disruptions and circumstances outside our reasonable control may affect delivery times.
Further information is available in our Shipping Policy.
Delivery Information
You are responsible for providing accurate and complete delivery and contact information when placing an order.
Please carefully review your name, address, suburb, state, postcode and contact details before completing checkout.
If you discover an error after submitting your order, contact our customer support team as soon as possible. We will try to assist where reasonably possible, but changes may not be possible once fulfilment or dispatch has commenced.
Product Issues & Support
If you experience a product quality issue, please contact our support team and provide your order details together with a clear description of the issue.
We may reasonably request photographs or video showing the product and reported issue so our team can assess the matter.
Where a product issue is confirmed, an appropriate remedy will be considered having regard to the circumstances, our applicable policies and your rights under Australian Consumer Law where those rights apply.
Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Where Australian Consumer Law applies to your purchase, you may have rights to a remedy if goods fail to meet applicable consumer guarantees.
Any additional store policy, replacement arrangement or other customer service commitment offered by us operates alongside, and does not replace, any statutory rights that cannot legally be excluded.
Accounts & Account Security
Where customer accounts are available, you are responsible for keeping your account information and login credentials secure.
You should provide accurate information and notify us if you become aware of unauthorised use of your account.
We may restrict or suspend account access where reasonably necessary to protect customers, investigate suspected misuse or maintain website security.
Acceptable Website Use
You must not misuse the website or attempt to interfere with its security, functionality or normal operation.
Prohibited activity includes attempting to gain unauthorised access to website systems, introducing malicious code, conducting fraudulent transactions, abusing promotional offers or using automated systems in a manner that materially disrupts the website.
Intellectual Property
Unless otherwise indicated, website content including design elements, graphics, written content and other materials is owned by, licensed to, or used with permission by Vape Aussie or the relevant rights holder.
You may use the website for personal and lawful purposes. Website content must not be copied, reproduced, republished or commercially exploited without appropriate permission where permission is required.
Third-party trademarks and product names remain the property of their respective owners.
Website Availability
We aim to keep the website available and functioning properly, but uninterrupted or error-free access cannot be guaranteed.
Website functionality may occasionally be unavailable due to maintenance, updates, technical issues, service provider interruptions or other circumstances.
We may update, modify or discontinue website features where reasonably necessary.
Limitation of Liability
To the maximum extent permitted by applicable law, Vape Aussie's liability will be limited where and to the extent that such liability may lawfully be limited.
Nothing in this section excludes or limits liability, consumer guarantees, statutory rights or remedies where doing so would be unlawful.
Privacy
Personal information collected through the website is handled in accordance with our applicable privacy practices and Privacy Policy.
This may include information provided when placing an order, creating an account, contacting customer support or otherwise interacting with the website.
Third-Party Services
Our website may rely on or interact with third-party services including payment providers, delivery providers, technology platforms and other service providers.
Third-party websites or services may have their own terms and privacy practices. We encourage you to review relevant third-party terms where appropriate.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable requirements.
Updated terms will be published on this page together with the date of the latest update.
Changes will generally apply to future use of the website and future transactions from the effective date of the updated terms, subject to applicable law.
Contact Us
If you have questions about these Terms & Conditions, an order or your use of the website, please contact our customer support team.
Email: [email protected]
Have a Question?
If you need help understanding these terms or have a question about an order, contact our customer support team.
CONTACT SUPPORT