Frequently Asked Questions

All prices displayed on Vape Aussie and all checkout transactions are processed in Australian Dollars (AUD).

If you need to make a change, contact our support team as soon as possible. We will do our best to assist, however changes may not be possible once an order has entered the dispatch process.

Once your order has been successfully placed, you should receive an order confirmation using the contact details provided at checkout.

Orders are dispatched from our Australian local warehouse network. We do not publish specific warehouse locations on the website.

Orders are generally dispatched using Australia Post. Tracking information may be provided once your order has been processed for delivery.

Tracking events may sometimes take time to appear after a shipping label has been created or a parcel has entered the carrier network.

If you are concerned about your delivery, email [email protected] with your order number and our team will assist.

We are committed to supplying genuine products and work to maintain reliable product sourcing and quality control.

Please contact us with your order number and a clear description of the issue.

We may ask you to provide photos or a short video showing the problem so our support team can properly assess the product.

Where an eligible product issue is confirmed, we can assist with an appropriate replacement solution.

Flavour availability can vary depending on current stock. If a flavour is unavailable, it may temporarily appear as out of stock until new stock becomes available.

Yes. Vape Aussie may offer bulk-buy savings and promotional discounts on selected products and quantities.

Available offers are shown on the website where applicable and may change from time to time.

Where a bulk product provides flavour selection, you can choose the available flavours shown on that product page before adding the bundle to your cart.

Available flavour choices may differ depending on stock.

Yes. Promotional offers, pricing and eligibility may change from time to time. The current offer shown on the website at the time of purchase will apply.

Account availability and checkout options are shown directly on the website. Creating an account can make it easier to manage your information and review order details where these features are available.

You can contact our customer support team by email at [email protected].

For order-related enquiries, please include your order number so we can assist you more efficiently.

For faster assistance, include your order number, the email address used at checkout and a clear explanation of your enquiry.

For product quality concerns, please also include relevant photos or video where possible.