Australia Post Tracking Statuses Explained
Australia Post tracking helps customers follow the progress of their parcels from dispatch to delivery. Understanding the different tracking statuses can make it easier to know where a parcel is and what to do if an update is delayed.
Common Australia Post Tracking Statuses
Label Created by Sender
The sender has prepared the shipping information and created a tracking label. This does not necessarily mean Australia Post has physically received the parcel.
It's on Its Way
Australia Post has received or processed the parcel, and it is moving through the delivery network. Tracking updates may not appear at every stage of transportation.
It's Coming Today
The parcel is scheduled for delivery that day. Delivery timing may still change depending on local conditions.
Awaiting Collection
The parcel is available for collection at a designated Post Office or collection location. Check the tracking information for collection instructions.
Delivered
Australia Post has recorded the parcel as delivered. If you cannot locate it, check your mailbox, safe place, household members or building reception.
Tracking Updates & Delivery Help
Why Has My Tracking Not Updated?
Tracking information may remain unchanged while a parcel travels between facilities. Not every movement generates a new tracking event.
If tracking remains unchanged for an extended period or delivery is later than expected, contact the sender to confirm the shipping details.
How to Track Your Parcel
Visit the official Australia Post Tracking Service and enter your tracking number.
Tracking information may include the parcel's current status, estimated delivery date and available collection instructions.
What If My Parcel Is Marked as Delivered?
If your tracking information shows Delivered but you cannot find your parcel, first check your mailbox, safe place, household members and building reception where applicable.
If the parcel is still missing, contact the sender and provide your tracking number so the delivery details can be reviewed.
Need Further Assistance?
If your parcel is delayed, marked as delivered but missing, or shows an unexpected tracking status, you can visit the Australia Post Help Centre for additional information.
For enquiries about an order placed through Vape Aussie, please refer to our Shipping Policy or Contact Us page.
Why Can Estimated Delivery Dates Change?
Australia Post tracking statuses may include an estimated delivery date. This is an indication of when a parcel is expected to arrive, rather than a guaranteed delivery appointment.
Estimated dates can change because of transport conditions, processing delays, public holidays, weather events or other disruptions affecting the delivery network.
A parcel may continue moving between facilities even when its tracking information has not recently changed. Customers should refer to the latest available tracking details rather than relying only on an earlier delivery estimate.
What Should I Check Before Reporting a Delay?
Before contacting the sender or delivery provider, check that the tracking number has been entered correctly on the official Australia Post website. Review the latest tracking event and any estimated delivery information.
It is also helpful to check whether the parcel is awaiting collection or whether a delivery attempt has been recorded. Collection instructions or delivery notices may provide further details about the next step.
If the expected delivery date has passed and tracking has not progressed, contact the sender with your order number and tracking number. Providing these details can help the support team review the shipment more efficiently.
Related Delivery Guide
Need help checking your delivery details? Read our Australian Shipping Address Guide for information about unit numbers, suburbs, states and postcodes.
